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Salesforce: Latest news and insights

Here’s what you need to know about the cloud-based CRM vendor’s latest product and company news.

By CIO staff

22 Oct 202517 mins

CRM SystemsMarketsTechnology Industry

Recent news & fresh reads

The real AI risk isn’t AGI — it’s unregulated machine identity

Everyone’s worried about AGI, but the real threat’s already here — bots with keys to the kingdom. Until we secure them, creds remain the weak spot.

By Marc Manzano

21 Oct 2025 7 mins

CyberattacksCybercrimeIdentity and Access Management

The quiet crisis: Why your AI cost savings are creating tomorrow's problems

Cutting jobs for AI might boost profits today, but skipping on reskilling people could cost us the future we actually want.

By Stephen Dick

21 Oct 2025 8 mins

Artificial IntelligenceHuman ResourcesIT Strategy

Can IT finally save customer service?

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need.

By Bob Violino

21 Oct 2025 9 mins

Data ManagementIT StrategyTech Support

5 steps to help CIOs land a board seat

The path to board roles is opening for IT leaders, but the leap requires far more than technical expertise.

By Brian Watson

21 Oct 2025 6 mins

C-SuiteCIOIT Skills and Training

Making AI agents work in the enterprise

AI agents can only deliver real outcomes when powered by unified, governed, and real-time data.

21 Oct 2025 4 mins

Artificial Intelligence

GenAI: The use case that creates all other use cases

Generative AI isn’t just a cool tool — it’s the engine that’s creating every other AI use case businesses will ever need.

By Vivek Gupta

20 Oct 2025 8 mins

Enterprise ArchitectureGenerative AIIT Strategy

Building trust in autonomous AI: A governance blueprint for the agentic era

You can’t unlock AI’s full potential without trust. Real governance is what turns agentic ambition into lasting business value.

By Ritu Jyoti

20 Oct 2025 8 mins

Artificial IntelligenceData GovernanceIT Governance

7 IT wins to deliver before the year ends

From AI foundations to improved customer experiences, CIOs are pushing vital 2025 projects across the finish line — and setting up their companies for further success in the year ahead.

By Mary K. Pratt

20 Oct 2025 10 mins

Artificial IntelligenceBudgetingIT Strategy

Pernod Ricard leverages AI to strengthen marketing efforts

While having such a diverse portfolio of over 200 brands allows the French wine and spirits company to serve numerous global markets and cater to a wide range of consumer preferences, it also complicates getting the word out.

By Joanne Carew

20 Oct 2025 5 mins

CTODigital TransformationICT Partners

How CIOs can negotiate data, AI and politics while avoiding snake oil

Not all data gold glitters — smart CIOs know when to invest, how to measure value and how to steer clear of AI snake oil.

By David Angelow

17 Oct 2025 9 mins

Artificial IntelligenceIT StrategyROI and Metrics

The CIO as orchestrator: From running systems to building ecosystems

Today’s smartest CIOs don’t just run systems — they orchestrate partners to unlock growth, innovation and real business results.

By Lalit Kumar

17 Oct 2025 7 mins

Business OperationsBusiness Process ManagementIT Strategy

AI pushes CIOs to redefine IT roles for the future

From software engineering to customer service, AI is altering how IT work gets done. IT leaders must emphasize training, mentorship, and transparency to ensure their talent remains and transforms.

By Sarah White

17 Oct 2025 6 mins

Artificial IntelligenceHiringIT Skills and Training